In our online store you have the possibility of returning the products. The return must be made within 14 calendar days from the day of receipt of your order. In this case you will only be charged the cost of returning the products (the first change is free of charge). If the reason for returning the order is the fault of our company, we will bear the cost of returning it (e.g. wrong product).
Otherwise the cost is borne by the customer.
The goods must be in the condition in which you received them. This means that its packaging must not have been tampered with and it must not have been used. Along with the product, all accompanying forms, instructions for use and relevant documents (receipts or invoices) must be returned.
You must have contacted the relevant department of the company and have communicated your intention to return the order.
Not to be a bespoke product.
If you choose to send by post, we cannot receive your return. We also do not accept the return of your order by post.
The refund is made in the same way as the payment was made.
In case of payment by credit card, the refund is made through Eurobank to your credit card.
In any case and for all the above cases, the maximum cancellation period may not be extended beyond 14 calendar days from the date of receipt.
In case you want to cancel your order, please contact our store https://aggelogiannakis.gr/epikinonia/ to inform us about it. Your order can only be cancelled if the shipping process has not been completed.
The refund is made in accordance with the procedure mentioned in the refund section.
If in any case, for reasons of force majeure (e.g. strikes, extreme weather conditions) it is not possible to deliver your order within the time period to which we have committed, we will contact you for further clarifications regarding delivery.
